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Buena Vista Suites

Buena Vista Suites FAQs

GENERAL
Q. Does Buena Vista Suites allow smoking on hotel grounds?
A. Our hotel offers a small selection of smoking-permitted guest rooms, upon request and subject to availability. In compliance with Florida law, we do not permit smoking in public areas. Management has determined that e-cigarettes are to be included in the same category as cigarettes and will not permit their use in public areas and in non-smoking guest accommodations.

Q. Do you offer any packages with passes to Orlando Attractions?
A. Yes, we offer Orlando attraction tickets available in the Main Lobby or click here to purchase tickets online at a secure website.

Q. What chain are you affiliated with?
A. We are proud to be independently owned and operated, with a local staff of hospitality professionals dedicated to making your visit as enjoyable as possible.

Q. What is Stash Hotel Rewards and why should guests of Buena Vista Suites become members?
A. Buena Vista Suites is now part of Stash Hotel Rewards, a new hotel rewards program for authentic, independently-run hotels. As a member you can earn and redeem points for free nights at one-of-a-kind hotels across the U.S., including some of the best spas in Napa, upscale resorts in the Rockies and Florida, and boutique gems in New York, Boston, Chicago, Los Angeles, San Francisco, Seattle and Washington D.C.  If you are interested in joining, please click here.  Many of Buena Vista Suites's packages and specials are eligible to earn Stash Hotel Rewards, but not all.  If you would like to find out if your current or future stay is eligible, please ask a Reservations Specialist by calling 1-800-537-7737 or emailing us at res@bvsuites.com.

Q. How many points do Stash Reward members earn per stay?
A. You always earn five Stash Points for every dollar you spend on eligible room rates.  For example, a two-night stay at a $150 room rate will earn you 1,500 points (5 pts x 150 dollars x 2 nights), while a three-night stay at a $200 room rate will earn you 3,000 points (5 pts x 200 dollars x 3 nights).

Q. Do Stash members receive any special recognition or perks?
A. We appreciate our Stash members and extend special arrival courtesies to you upon check-in. In order to receive these courtesies, you need to have entered your Stash member ID into your reservation in the field marked "Stash member ID." If you have forgotten to do so, one of our Reservations Specialists can assist you in doing so. You can reach them at 1-800-823-8300. To learn about our Stash member arrival courtesies, click here >>

Q. Is there a charge for High-Speed Internet Access?
A. The prevailing rate for High Speed Internet Access is $8.99 per day (per 24 hour period). The hotel now offers wireless internet service in all guestrooms and public areas.  The same daily fee applies.

Q. What is your cancellation policy?
A. If your plans change, we are happy to accept your cancellation with 72 hours notice at no additional charge.

Q. Is there a resort fee?
A. No, we do not impose resort fees.

Q. Is there a parking fee?
A. No, parking is complimentary.  (During select special events a parking fee may be charged for non-registered guests.)

Q. Does the Buena Vista Suites Hotel allow pets?
A. As of August 1, 2008, Buena Vista Suites discontinued its pet policy.  Pets are no longer be permitted in guest suites or on hotel grounds.

Q. Is there a minimum age that a guest needs to be in order to check in?
A. Yes, the minimum check-in age is 18 years old.  Additionally, any guest under the age of 21 must provide a valid credit card in order to check-in.  This includes all 3rd party reservations in which the guest is responsible for incidentals only.  Any cash paying guest under the age of 21 will also be required to provide a valid credit card for incidentals in order to check-in.

Q. What are your check-in and check-out times?
A. Buena Vista Suites's check-in time is 3pm and the check-out time is 11am.

Q. Do you allow late check-out requests?
A. We honor late check-out requests based upon availability. The pricing for late check-outs is as follows:
12:00pm - 4:00pm   $50.00 plus tax
After 4:00pm            One full night's room and tax

Q. Do you have an Early Departure Fee?
A. Yes, once you confirm the dates of your stay at check-in, you are responsible for an early departure fee should you choose to depart the hotel prior to the scheduled date. That fee is $50.00.

Q. Do you sell attraction tickets?
A. Guests can purchase Orlando theme park and attraction tickets online or at the Expedia desk in our main lobby.

Q.  Can guests print airline boarding passes at the hotel?
A. Visit the Front Desk with your confirmation number and we will print out your boarding passes.

Q. Are there laundry facilities available at the hotel?
A. There are coin-operated guest laundry rooms on the first and fourth floors of the hotel.  They are open 24 hours and accessible using your guest room key.  Detergent vending machines are also available.

Q. Is there an exercise or fitness room available at the hotel?
A. There is a fitness room available 24 hours a day and accessible using your guest room key.

Q. Is there a Business Center?
A. In the main lobby there is a pay-as-you-go Business Center featuring internet access and printer capabilities.

LOCATION AND NEARBY ATTRACTIONS
Q. Do you offer any packages with passes to Orlando Attractions?
A. Yes, we feature 4 night and 5 night packages that include Disney attraction tickets. Additional Orlando attraction tickets available for a la carte purchase at the Guest Services Desk.

Q. What are your restaurant options outside of the hotel?
A. We are located a mile and a half from Disney property offering a multitude of restaurants and we are a short five minute drive from Crossroads which has TGIFriday’s, Olive Garden, Chevy’s, Red Lobster, and more!

Q. How far are you located from:
A.  Orlando International Airport (MCO) - 16 miles
Orlando/Sanford International Airport (SFB) - 47 miles
Sea World - 6 miles
Walt Disney World® Resort - 1.5 miles
Universal Orlando - 10 miles
International Drive - 1 mile
Orange County Convention Center - 6 miles

Q. Do you provide transportation to/from the airport? or AmTrak Station?
A. While we do not provide complimentary shuttle service, Guest Services will be happy to arrange for a taxi or limo to take you to and from the airport or train station.  For more information click here.

Q. Do you have transportation to the local theme parks?
A.Our hotel offers scheduled shuttle services to the Walt Disney World® Theme Parks and an evening shuttle to the Downtown Disney® area for a roundtrip fee of $4 per person, beginning September 1, 2014. Tickets are required for all riders aged 3 years and older.   Shuttle tickets can be purchased up to 30 days in advance and the shuttles are operated by our transportation partner, Mears Transportation. The shuttles operate between the four Disney™ Theme Parks, Downtown Disney and our two hotels. Travel times vary depending on the time of year.  For more details click here. We make every attempt to post the most current monthly shuttle schedules, which are subject to change each month.  Current Buena Vista Suites Disney Shuttle schedule >>

Q. Do you have transportation to the Orlando Premium Outlets - Vineland Ave?
A. Complimentary scheduled shopping transportation is provided for hotel guests to the Orlando Premium Outlets - Vineland Ave.  To obtain the free vouchers, guests should visit the Expedia Guest Services desk in the lobby. The agent will give each guest two vouchers (one voucher for each leg of the trip) and call for the shuttle which will pick the guest up at the front of each hotel. Guests can request to be dropped off at any area of the Orlando Premium Outlets - Vineland Ave.  To return to the hotel, the guest will need to call the number on the back of the return voucher and request pick up. (shuttles are operated by Mears Transportation).  Expedia Guest Services desk is open from 7am - 3pm or call (407) 239-8176. After 3pm, visit the hotel Front Desk to obtain shuttle vouchers.  For more details click here. While at the outlets, you can also catch the I-Ride Trolley to visit Pointe Orlando and the numerous shops and restaurants along the I-Drive corridor.  It's a fun and affordable way to get around International Drive! I-Ride Trolley passes are available for purchase at the Expedia Guest Services desk in both hotel lobbies, and are also available at many locations within the International Drive resort area and from the I-Ride sales office. Passes are not sold on Trolleys.

Q. Do you have transportation to the Lake Buena Vista Factory Stores?
A.  Our hotel also offers a complimentary shuttle to the Lake Buena Vista Factory Stores. There is one pick up time from each of our hotels and several scheduled return times available.  Pick up from Buena Vista Suites is 10:18am daily.  Return times: 1:30pm, 2:50pm, 4:30pm, 6:00pm, and 7:00pm.  Please note that the mall closes at 7:00pm on Sunday. The last shuttle return time on Sunday is 6:00pm. Shuttle service is for hotel guests only. Shuttles pick up outside the front of the hotel. The mall pick up location is near the food court and there are signs directing guests where to go. Arrive for the shuttles 10 minutes early. Space is subject to availability. Food, drinks and personal luggage are not permitted on the shuttle. The shuttle is non-smoking and wheelchairs lifts are not available. This shuttle is provided by the Lake Buena Vista Factory Stores. For information call (407) 363-1093 or (407) 238-9301.  For more information click here.

Q. Are the shuttle buses ADA accessible?
A. Yes. Please notify our Guest Service desk 24 hours in advance

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