FAQs

We Go the Extra Smile

Want to know more about Buena Vista Suites? We’ve listed some of our most frequently asked questions below. If you’d like additional information about the hotel, or if you have a question that isn’t answered here, please don’t hesitate to contact us!

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Location and Attractions

LOCATION AND NEARBY ATTRACTIONS

Q. Do you offer any packages with passes to Orlando attractions?
A. Yes, we feature 4 night and 5 night packages that include Disney attraction tickets. Additional Orlando attraction tickets available for a la carte purchase at the Guest Services Desk.

Q. What are your restaurant options outside of the hotel?
A. We are located a mile and a half from the Disney property, offering a multitude of restaurants, and we are a short five minute drive from Crossroads which has TGIFriday’s, Olive Garden, Chevy’s, Red Lobster, and more!

Q. Do you have transportation to the local theme parks?
A. As part of the hotel fee, our hotel offers scheduled shuttle services to the Walt Disney World® Ticket & Transportation Center and an evening shuttle to Disney Springs. Reservations are required and shuttles are operated by our transportation partner, Maingate Transportation. Travel times vary depending on the time of year.  We make every attempt to post the most current monthly shuttle schedules, which are subject to change each month.  Current Shuttle schedule

Q. Do you have transportation to the Orlando Vineland Premium Outlets?
A. As part of the Hotel Fee, we offer shopping transportation for hotel guests to the Orlando Vineland Premium Outlets.  To obtain the vouchers, guests should visit the Expedia Guest Services desk in the lobby.  Expedia Guest Services desk is open from 7am - 3pm or call (407) 433-2222. After 3pm, visit the hotel Front Desk to obtain shuttle vouchers.  The agent will give each guest two vouchers (one voucher for each leg of the trip) and the shuttle will pick the guest up at the front of the hotel. Guest will arrive and depart from Orlando Vineland Premium Outlets at the Forever 21 entrance.  Pick up from Buena Vista Suites is 9:35am and 11:35am.  Return Times (location Forever 21 entrance): 1:30pm, 5:50pm and 9:45pm.

While at the outlets, you can also catch the I-Ride Trolley to visit Pointe Orlando and the numerous shops and restaurants along the I-Drive corridor.  It's a fun and affordable way to get around International Drive! I-Ride Trolley passes are available for purchase at the Expedia Guest Services desk in both hotel lobbies, and are also available at many locations within the International Drive resort area and from the I-Ride sales office. Passes are not sold on Trolleys.

Q. Do you have transportation to the Lake Buena Vista Factory Stores?
A.  Our hotel also offers a complimentary shuttle to the Lake Buena Vista Factory Stores. There is one pick up time from each of our hotels and several scheduled return times available.  Pick up from Buena Vista Suites is 9:20am daily.  Return times: 1:10pm, 3:30pm, 5:10pm, 6:00pm, and 7:00pm.  Please note that the mall closes at 7:00pm on Sunday. The last shuttle return time on Sunday is 6:00pm. Shuttle service is for hotel guests only. Shuttles pick up outside the front of the hotel. The mall pick up location is near the food court and there are signs directing guests where to go. Arrive for the shuttles 10 minutes early. Space is subject to availability. Food, drinks and personal luggage are not permitted on the shuttle. The shuttle is non-smoking and wheelchairs lifts are not available. This shuttle is provided by the Lake Buena Vista Factory Stores. For information call (407) 238-9301 or (407) 363-1093.

Q. Do you provide transportation to/from the airport or the AmTrak Station?
A. While we do not provide complimentary shuttle service. Guests can choose to take taxis or a shuttle service from Orlando International Airport. Our recommended shuttle provider is Maingate Transportation at (407) 390-0000 press 0.

Q. How far are you located from:
A.  Orlando International Airport (MCO) - 16 miles
Orlando/Sanford International Airport (SFB) - 47 miles
Sea World - 6 miles
Walt Disney World® Resort - 1.5 miles
Universal Orlando - 10 miles
International Drive - 1 mile
Orange County Convention Center - 6 miles

Q. Are the shuttle buses ADA accessible?
A. Yes. Please notify our Guest Service desk 24 hours in advance.

suites

Suites

Buena Vista Suites has 279 one-bedroom suites in a standard double queen suite or deluxe king suite format.  These thoughtfully appointed Orlando hotel suites offer a host of desirable amenities that include:

  • Private bedroom and separate living room with full–size sofa bed
  • In suite coffee/tea makers, mini-refrigerator & microwave
  • 42” inch flatscreen LCD HDTVs in living rooms
  • 37” inch flatscreen LCD HDTVs in bedrooms
  • Free HBO & cable in high definition format
  • Pay-Per-View programming
  • In-suite work desk executive chairs and complimentary electronic safes that can accommodate most standard laptop computers
  • Bathrooms feature tile, granite countertops and curved shower rods
  • Wireless high-speed internet access (daily fee applies)
  • Two telephones with voice mail message service
  • Express Check-Out
  • Wheelchair accessible suites available upon request
  • Standard Double Queen Suites have two queen-sized beds
  • Each Deluxe Suite has a king-sized bed and whirlpool bathtub
  • All one -  bedroom suites are non-smoking, guests who choose to smoke in a non-smoking suite will be charged a cleaning and deodorizing fe
  • Daily complimentary, signature full American breakfast buffet is available in the Valencia Room, located on the ground floor/lobby level, Monday-Friday 6:30am-10:00am, Saturday-Sunday 7:00am-10:30am
  • In addition, Room Service is available 24 hours a day with menu and pricing available in your suite
dining

Dining

Q. What type of dining options are at Buena Vista Suites?
A. At Buena Vista Suites, you can delight in the best of Italian cuisine at The Vista Bistro – Italian Eatery, open for lunch and dinner. Our carry-out pizzeria, Bistro Pizza Express features to-go pizzas, oven baked subs, wings and more. Relax in the casual setting of the Valencia Room and enjoy our daily complimentary, signature full American breakfast buffet. Also, our gift shop carries a variety of snacks, microwaveable meals, beverages, and even ice cream.

Additionally, the Caribe Royale expands your restaurant choices to include such Orlando area favorites as the Tropicale and The Venetian Chop House, our contemporary steakhouse. Your meals can be charged to your folio at Buena Vista Suites.

facilities & services

Facilities & Services

Q. Does Buena Vista Suites allow smoking on hotel grounds?

A. All suites are non-smoking. In compliance with Florida law, we do not permit smoking in public areas. Management has determined that e-cigarettes are to be included in the same category as cigarettes and will not permit their use in public areas and in guest accommodations. If it is determined a guest has smoked in a suite or villa, a $200 a day feel will apply.

Q. What is your policy regarding hoverboards?
A. These types of devices (self-balanced, two-wheeled, gliding motorized scooters) are prohibited on property due to safety concerns.

Q. Do you sell attraction tickets?
A. Guests can purchase Orlando theme park and attraction tickets online or at the Expedia desk in our main lobby.

Q. Print Boarding Passes?
A. Located in our main lobby is a Business Center where you can print your boarding passes for free.

Q. Is there a gift shop on site?
A. Our gift shop is located in the lobby.

Q. Is there a parking fee?
A. No, parking is complimentary. (During select special events a parking fee may be charged for non-registered guests.)

Q. Are there laundry facilities available at the hotel?
A. There are coin-operated guest laundry rooms on the first and fourth floors of the hotel.  They are open 24 hours and accessible using your guest room key.  Detergent vending machines are also available.

Q. Is there an exercise or fitness room available at the hotel?
A. There is a fitness room available from 7:00am-11:00pm and accessible using your guest room key.

Q. Is there a Business Center?
A. A Business Center located in the main lobby features Internet access and printer capabilities. Use of this self-service Business Center is included in the nightly Hotel Fee. You can also print your airline boarding passes at one of the computer stations.

General

General

Q. Do you offer any packages with passes to Orlando Attractions?
A. Yes, we offer Orlando attraction tickets available in the main lobby. You may also purchase tickets online.

Q. What chain are you affiliated with?
A. We are proud to be independently owned and operated, with a local staff of hospitality professionals dedicated to making your visit as enjoyable as possible.

Q. What is Stash Hotel Rewards and why should guests of Buena Vista Suites become members?
A. Buena Vista Suites is part of Stash Hotel Rewards, a new hotel rewards program for authentic, independently run hotels. As a member you can earn and redeem points for free nights at one-of-a-kind hotels across the U.S., including some of the best spas in Napa, upscale resorts in the Rockies and Florida, and boutique gems in New York, Boston, Chicago, Los Angeles, San Francisco, Seattle and Washington D.C. Join the Program Now.
Many of Buena Vista Suites' packages and specials are eligible to earn Stash Hotel Rewards, but not all.  If you would like to find out if your current or future stay is eligible, please ask a Reservations Specialist by calling 1-800-537-7737 or emailing us.

Q. How many points do Stash Reward members earn per stay?
A. You always earn five Stash Points for every dollar you spend on eligible room rates.  For example, a two-night stay at a $150 room rate will earn you 1,500 points (5 pts x 150 dollars x 2 nights), while a three-night stay at a $200 room rate will earn you 3,000 points (5 pts x 200 dollars x 3 nights). Please check our meetings page to learn more on how to earn planner points for meetings.

Q. Do Stash members receive any special recognition or perks?
A. We appreciate our Stash members and extend special arrival courtesies to you upon check-in. In order to receive these courtesies, you need to have entered your Stash member ID into your reservation in the field marked "Stash member ID." If you have forgotten to do so, one of our Reservations Specialists can assist you in doing so. You can reach them at 1-800-537-7737. Learn More.

Q. Do you charge for boxes and/or parcels shipped to your hotel?
A.  Yes, there is a nominal fee.  Handling of boxes and/or parcels are managed by The UPS Store, located  next door at our sister property, Caribe Royale.  The main store is located in the Grand Caribe Convention Center, next to the convention service office. And there is a self- service location in their main reception building.  For more information contact (407) 238-8436 or store6855@theupsstore.com.

Q. Is there a charge for high-speed Internet access?
A. Standard (Basic Plan) high-speed Internet access is included in the hotel fee. Guests have the option to upgrade to Premium Plan for $4.95 per day (Premium Plan provides enhanced speed suitable for video chat, downloading large files, and streaming video).

Q. What is your cancellation policy?
A. If your plans change, we are happy to accept your cancellation with 72 hours notice at no additional charge.

Q. Do you charge a resort fee or a hotel fee?
A. A Hotel Fee of $9.95 per night, plus tax, is applied to each reservation booked at Buena Vista Suites. The following bundle of services will be included in the hotel fee for your convenience.

  • Standard Wi-Fi package with up to four devices. Up to two additional devices and/ or/premium service available for just $4.95 per day.
  • Scheduled shuttle service to the four Walt Disney World Theme Parks, Disney Springs, and Orlando Vineland Premium Outlets. Reservations required (for individual reservations only). 
  • In-suite coffee.
  • Unlimited local and 800 access telephone calls.
  • 20% dining discount coupon for The Vista Bistro - Italian Eatery.
  • Use of self-service Business Center.
  • Use of tennis and basketball equipment.
  • 10% discount on spa services at the Island Spa located next door at the Caribe Royale (present suite key to spa concierge).
  • 5% discount at Enterprise/National Car Rental, located in main lobby of the Caribe Royale (present suite key to agent). Discount applies only to cars rented and returned from the hotel location.

Q. Is there a parking fee?
A. No, parking is complimentary.  (During select special events a parking fee may be charged for non-registered guests.)

Q. Does the Buena Vista Suites Hotel allow pets?
A. As of August 1, 2008, Buena Vista Suites discontinued its pet policy.  Pets are no longer permitted in guest suites or on hotel grounds.  Service pets are permitted.

Q. Is there a minimum age that a guest needs to be in order to check in?
A. Yes, the minimum check-in age is 18 years old.  Additionally, any guest under the age of 21 must provide a valid credit card in order to check-in.  This includes all 3rd party reservations in which the guest is responsible for incidentals only.  Any cash paying guest under the age of 21 will also be required to provide a valid credit card for incidentals in order to check-in.

Q. What are your check-in and check-out times?
A. Buena Vista Suites' check-in time is 3pm and the check-out time is 11am.

Q. Do you allow late check-out requests?
A. We honor late check-out requests based upon availability. The pricing for late check-outs is as follows:

12:00pm - 4:00pm   $50.00 plus tax

After 4:00pm            One full night's room and tax

Q. Do you have an Early Departure Fee?
A. Yes, once you confirm the dates of your stay at check-in, you are responsible for an early departure fee should you choose to depart the hotel prior to the scheduled date. That fee is $50.00 plus tax.

Q. Do you offer Express Check-Out?
A. Yes, Express Check-Out is available using the menu on your in-suite televisions to check-out of the hotel without having to come to the front desk.

Q. Do you offer pay-per-view movies?
A. Yes, Buena Vista Suites offers pay-per-view movies. The system also features parental controls to restrict the type of programming available for purchase and viewing.

Q. What heating items are prohibited in the suites?
A. Prohibited items:  Items with heating elements or open flames are prohibited.  Certain items that generate heat or produce an open flame are not permitted.  This includes crock-pots, rice cookers, portable grills, toasters, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard.

Q. What is your policy regarding hoverboards?
A. These types of devices (self-balanced, two-wheeled, gliding motorized scooters) are prohibited on property due to safety concerns.

Q. Do you allow drones to be flown on hotel grounds?
A. In order to ensure the safety and privacy of all guests, drones are not permitted to be operated on hotel property.

Q. Do you sell attraction tickets?
A. Guests can purchase Orlando theme park and attraction tickets online or at the Expedia desk in our main lobby.

Q.  Can guests print airline boarding passes at the hotel?
A. Located in our main lobby is a Business Center where you can print your boarding passes for free.